FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
📍 Location & Transportation
1. Where is JOYA Hotel Shanghai Lujiazui located?
JOYA Hotel Shanghai Lujiazui is situated at Building 3, Lane 868, Puming Road, Pudong New Area, Shanghai, China. The hotel is nestled in the heart of Lujiazui Financial and Trade Zone, offering easy access to Shanghai Tower, Jin Mao Tower, Shanghai World Financial Center, the Bund, and IFC Mall.
JOYA Hotel Shanghai Lujiazui is situated at Building 3, Lane 868, Puming Road, Pudong New Area, Shanghai, China. The hotel is nestled in the heart of Lujiazui Financial and Trade Zone, offering easy access to Shanghai Tower, Jin Mao Tower, Shanghai World Financial Center, the Bund, and IFC Mall.
2. How far is the hotel from Shanghai Pudong International Airport (PVG)?
The hotel is approximately 35 kilometers from Shanghai Pudong International Airport (PVG), with a travel time of around 35–45 minutes by taxi or private transfer, depending on traffic conditions.
The hotel is approximately 35 kilometers from Shanghai Pudong International Airport (PVG), with a travel time of around 35–45 minutes by taxi or private transfer, depending on traffic conditions.
3. How do I get to the hotel from Shanghai Hongqiao Airport or Railway Station?
From Hongqiao Airport or Railway Station, you can take Metro Line 2 directly to Lujiazui Station (approximately 40 minutes), then walk 5–10 minutes to the hotel. Alternatively, a taxi or ride-hailing service takes about 40–50 minutes depending on traffic.
From Hongqiao Airport or Railway Station, you can take Metro Line 2 directly to Lujiazui Station (approximately 40 minutes), then walk 5–10 minutes to the hotel. Alternatively, a taxi or ride-hailing service takes about 40–50 minutes depending on traffic.
4. Is the hotel near any metro stations?
Yes. JOYA Hotel Shanghai Lujiazui is within a 5–10 minute walk from Lujiazui Station (Metro Line 2) and Dongchang Road Station (Metro Line 14), providing seamless connectivity to Shanghai’s extensive public transportation network.
Yes. JOYA Hotel Shanghai Lujiazui is within a 5–10 minute walk from Lujiazui Station (Metro Line 2) and Dongchang Road Station (Metro Line 14), providing seamless connectivity to Shanghai’s extensive public transportation network.
5. What attractions are within walking distance of the hotel?
Guests can easily walk to the Huangpu River promenade, Lujiazui Central Green Space, IFC Mall, Super Brand Mall, and enjoy stunning views of the Bund skyline across the river. Shanghai Tower and the Shanghai World Financial Center are also just a short stroll away.
Guests can easily walk to the Huangpu River promenade, Lujiazui Central Green Space, IFC Mall, Super Brand Mall, and enjoy stunning views of the Bund skyline across the river. Shanghai Tower and the Shanghai World Financial Center are also just a short stroll away.
🛏️ Rooms & Accommodations
6. What types of rooms does JOYA Hotel Shanghai Lujiazui offer?
The hotel features 304 elegantly designed rooms and suites, including Deluxe King/Twin Rooms, Executive River-View Rooms, and spacious Suites. All accommodations range from 40–42㎡ and feature floor-to-ceiling windows, premium bedding, marble bathrooms, and modern amenities.
The hotel features 304 elegantly designed rooms and suites, including Deluxe King/Twin Rooms, Executive River-View Rooms, and spacious Suites. All accommodations range from 40–42㎡ and feature floor-to-ceiling windows, premium bedding, marble bathrooms, and modern amenities.
7. Do rooms include river or city views?
Yes. Many rooms offer panoramic views of the Huangpu River or the iconic Lujiazui skyline. Guests can select river-view or city-view options during booking for an enhanced experience.
Yes. Many rooms offer panoramic views of the Huangpu River or the iconic Lujiazui skyline. Guests can select river-view or city-view options during booking for an enhanced experience.
8. Are the rooms suitable for business travelers?
Absolutely. Each room includes a dedicated workspace with ergonomic seating, high-speed WiFi, international power outlets, USB charging ports, and a smart TV with screen-mirroring—creating a productive mobile office environment.
Absolutely. Each room includes a dedicated workspace with ergonomic seating, high-speed WiFi, international power outlets, USB charging ports, and a smart TV with screen-mirroring—creating a productive mobile office environment.
9. Is WiFi available, and is it free?
Complimentary high-speed WiFi is available throughout the hotel, including all guest rooms, public areas, and meeting spaces. Wired Ethernet connections are also available upon request for enhanced stability.
Complimentary high-speed WiFi is available throughout the hotel, including all guest rooms, public areas, and meeting spaces. Wired Ethernet connections are also available upon request for enhanced stability.
10. Does the hotel offer family-friendly rooms or amenities?
Yes. The hotel provides connecting rooms, extra beds, and child-friendly amenities upon request. Staff can also assist with arranging cribs, children’s toiletries, and local family activity recommendations.
Yes. The hotel provides connecting rooms, extra beds, and child-friendly amenities upon request. Staff can also assist with arranging cribs, children’s toiletries, and local family activity recommendations.
🍽️ Dining & Food Services
11. What dining options are available at the hotel?
JOYA Hotel Shanghai Lujiazui features two signature venues: 禧飨（西乡）, serving refined Chinese and European cuisine with seasonal buffets; and 沫八 (Mo Ba), a stylish lobby bar offering craft cocktails, afternoon tea, and light bites. A 26F terrace provides al fresco dining with panoramic river views.
JOYA Hotel Shanghai Lujiazui features two signature venues: 禧飨（西乡）, serving refined Chinese and European cuisine with seasonal buffets; and 沫八 (Mo Ba), a stylish lobby bar offering craft cocktails, afternoon tea, and light bites. A 26F terrace provides al fresco dining with panoramic river views.
12. Is breakfast included, and what does it feature?
Breakfast options vary by rate plan. The hotel’s acclaimed breakfast buffet showcases a diverse selection of Western classics, authentic Shanghainese specialties (like xiaolongbao and congee), fresh fruits, pastries, and healthy options. Live cooking stations enhance the experience.
Breakfast options vary by rate plan. The hotel’s acclaimed breakfast buffet showcases a diverse selection of Western classics, authentic Shanghainese specialties (like xiaolongbao and congee), fresh fruits, pastries, and healthy options. Live cooking stations enhance the experience.
13. Can the hotel accommodate dietary restrictions or special requests?
Yes. The culinary team gladly accommodates vegetarian, vegan, halal, gluten-free, and other dietary requirements. Guests are encouraged to inform the hotel in advance or speak with restaurant staff upon arrival.
Yes. The culinary team gladly accommodates vegetarian, vegan, halal, gluten-free, and other dietary requirements. Guests are encouraged to inform the hotel in advance or speak with restaurant staff upon arrival.
14. Is room service available?
Yes, 24-hour in-room dining is available, offering a curated menu of international and local dishes, beverages, and snacks delivered promptly to your guest room.
Yes, 24-hour in-room dining is available, offering a curated menu of international and local dishes, beverages, and snacks delivered promptly to your guest room.
🏢 Business & Event Facilities
15. Does the hotel have meeting or event spaces?
Yes. JOYA Hotel offers versatile, professionally equipped meeting rooms and event spaces accommodating 8–200 guests. Facilities include advanced audiovisual systems, high-speed internet, customizable layouts, and dedicated event coordination support.
Yes. JOYA Hotel offers versatile, professionally equipped meeting rooms and event spaces accommodating 8–200 guests. Facilities include advanced audiovisual systems, high-speed internet, customizable layouts, and dedicated event coordination support.
16. Is there a business center, and what services does it provide?
A 24/7 Business Center is available, offering printing, scanning, copying, binding, private workstations, secretarial assistance, and IT support. Multilingual staff can help with translation, courier services, and document preparation.
A 24/7 Business Center is available, offering printing, scanning, copying, binding, private workstations, secretarial assistance, and IT support. Multilingual staff can help with translation, courier services, and document preparation.
🧳 Services & Policies
17. What are the check-in and check-out times?
Standard check-in time is 14:00 (2:00 PM), and check-out is 12:00 (noon). Early check-in and late check-out may be available upon request, subject to room availability and applicable fees.
Standard check-in time is 14:00 (2:00 PM), and check-out is 12:00 (noon). Early check-in and late check-out may be available upon request, subject to room availability and applicable fees.
18. Does the hotel offer airport transfer services?
Yes. The hotel can arrange private airport transfers (both PVG and SHA) upon request. Advance booking is recommended to ensure vehicle availability and seamless arrival.
Yes. The hotel can arrange private airport transfers (both PVG and SHA) upon request. Advance booking is recommended to ensure vehicle availability and seamless arrival.
19. What languages do the staff speak?
The multilingual team at JOYA Hotel Shanghai Lujiazui fluently speaks Mandarin and English. Additional language support (including Japanese, Korean, and French) can often be arranged through the concierge for guest assistance.
The multilingual team at JOYA Hotel Shanghai Lujiazui fluently speaks Mandarin and English. Additional language support (including Japanese, Korean, and French) can often be arranged through the concierge for guest assistance.
20. What is the hotel’s cancellation policy?
Cancellation policies vary by rate plan and booking channel. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates may incur full charges. Guests are advised to review their specific booking terms or contact the hotel directly for clarification.
Cancellation policies vary by rate plan and booking channel. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates may incur full charges. Guests are advised to review their specific booking terms or contact the hotel directly for clarification.